Frequently Asked Questions



All apparel will be sent separately from Prints From My Instax standard products, and will have separate shipping times. 

Please add our 2-7 days processing time to the average mailing time shown below:

Destination Flat rate (CAD)  Average mailing times
Canada $5.00 5-7 business days
USA $5.00 5-7 business days
International Varies (view options at checkout) 5-21 business days

How do I find out my size?

See below for our sizing guides. We use Gildan sizing, so it should be consistent with any existing Gildan-branded apparel you own. Our clothing is unisex!

Size guide for shirts (inches)

Length (in) 28
29 ¼
30 ¼
31 ¼
32 ½
Width (in) 


Size guide for shirts (cm)

Length (cm) 71 74 77 79 83
Width (cm) 
51 56 61 66


Size guide for sweaters (inches)

Length (in) 27 28 29 30 31
Width (in) 
22 24 26 28


Size guide for sweaters (cm)

Length (cm) 69 71 74 76 79
Width (cm) 
56 61 66 71


Do you offer pickup for my apparel order?

We do not currently offer pickup for our apparel orders. Our printing partner will be shipping your apparel order, so your apparel orders will ship separately from your polaroid and accessory orders. See below for pickup details if you'd like to pick up your polaroid order. Please reach out to if you have any further questions about this!

Care instructions for apparel

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron decoration.
  • Do not dry clean.



Non-apparel products (polaroid prints, postcards, accessories) will be sent out in 1-3 business days via untracked mail, with tracked options at a premium. Scrapbooks ship at a slightly higher rate due to size and weight differences.

Please add our 1-3 days processing time to the average mailing time shown below:

Destination Flat rate (CAD)  Average mailing times
Canada $2.00 3-5 business days
USA $3.50 3-10 business days
International $5.00 5-21 business days


How does it work?
    1. Determine how many photos you want to print, and if you'd like any add-on items
    2. Send your photos via email to Make sure you follow our best practices when sending photos for optimal results.
    3. We print your photos, and you wait for your photos to arrive!

    What are the best practices for sending in my photos?

      • Landscape or portrait format works! For best results, please send photos with all the subjects as close to the middle of the photo as possible so no one gets cut off. Awkward!
      • Indicate in your email if there any photos you'd like in portrait/landscape format. Otherwise, we will defer to the format that fits your subjects best!
      • Don't forget to send your photos to after you place your order!
      • Make sure your photos are well-lit.
      • Polaroid instax film photos are not made to come out sharp or lifelike in quality, but that's what creates the timeless, nostalgic look!
      • Photos are grainy? It should be okay - we're always blown away by how polaroids take the blurry look into stride :)
      • When in doubt on whether your photo works or not, shoot us an email or message and we can let you know what we think (usually it's A-okay!)

    How big are the polaroids?

    Mini polaroids: 8.6cm x 5.4cm or 3.4in x 2.1in
    Square polaroids: 8.6cm x 7.2cm or 3.4in x 2.8in

    Should I get mini polaroids, or square polaroids?

    It depends on your needs and preferences! Mini polaroids are more cost effective and are more portable, but square polaroids have better quality and capture more details. Check out our blog post about pros and cons!

    Do you offer pickup?

    Yes we do, and this is the fastest way to get your order! We offer free pickup at Markham, Ontario on all non-apparel items. Turnaround time is especially fast for these orders at around 1 business day. Send us a chat or email us at if you have any questions!

    I need ideas! What photos should I print?

    • You and your loved ones
    • Friends having fun!
    • Favourite (pre-covid) travel/vacation photos
    • Milestone memories (birthdays, anniversaries, monthsaries, or anything in between!)
    • 1 photo memory per month (or week, or day!)
    • Your pet!
    • Food/recipe photos for a journal or cookbook
    • Mementos for a bullet journal
    • Baby's first 12 months

    Where can I use my photos?

    • Proposals: Add some string lights - instant Yes!)
    • Anniversary/Valentine's Day: Add a photo to a card, or gift them a shoebox-full of prints!)
    • Birthday gifts: Print a photo for each year leading up to this year!
    • Thanksgiving: A tangible way to give thanks for what you have!
    • Christmas/Holidays: Perfect for stocking stuffers, gift labels, or holiday greeting cards!
    • Display at: your home, bedroom, dorm room, office or work station, Christmas tree and stockings, your wallet, your fridge, your bathroom... anywhere!
    • You can check out more ideas on our Pinterest page!


    Please find a list of our store policies below:

    Other questions?

    Please feel free to reach out to us via our Contact form or our email if you have any additional questions or concerns. We typically respond within 1 business day!